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1953-2010

Answers to frequently asked questions.

HomeLink recommends Firefox as the browser of choice when viewing the site. It is virtually bug-free and completely compliant with the Wold Wide Web specifications. Many problems may be resolved simply by downloading and installing Firefox. We suggest you try Firefox if you encounter problems on the site. The download is free and takes only a few minutes to install.

Adding photos to your listing

Key Word Search

Townhouse Designation

Editing Your Listing

Password not Received

Emailing members
Emailing to many recipients
Finding a Member by name or ID Number
Insurance

Adding Photos
On the search page, select "Edit my Listing" then "Edit Photo Album." To upload a photo, click on "Browse" and navigate to the photo. Finally Upload it. You may change the order in which photos appear by clicking the arrows below the thumbnail image. Photos may be deleted using the delete button. When you have completed uploading, just select another part of the site from the menu to the left -- images and changes are saved immediately unlike the text editing system that requires you to save changes to the database after previewing them.

If you are unable to upload a photo, attach the image to an email to us at us@homelink-usa.org AOL users should be sure to attach the image as a file rather than use AOL's proprietary system. Create an email address to the recipient, then look for a box that says "Attach File" or similar. Click on that box and select your image from the resulting dialog box. Preferred format is JPEG; however, we can read most formats. If you are getting an error message when uploading photos it's probably because the photo is too large. If you reduce it so it's the width of your monitor at 1:1, it will probably be about right. Ig you can not do this, email the photos to us and we will upload them for you.
IMPORTANT: the Email has a challenge system to establish that the sender is a human being, not a spam machine. If you enter your member number in the subject line, I will be sure to identify it as legitimate email and you need not complete the challenge. If you include a relevant subject line I will also be able to easily identify "suspect" mail as legitimate.
Photos may also be mailed to HomeLink, 2937 NW 9th Terr, Fort Lauderdale, FL 33311.

Townhouse Designation
The term "townhouse" is unknown in Europe. Our system is hard-coded with general descriptions that are universally understood. A home is either a single family home standing on its own piece of property or it is contained within a building shared by similar homes standing on shared property. If a single family home stands on its own land and has 1 floor, it is "A". If it has more than one floor it is "B". We also do not make a distinction between types of ownership -- freehold, leasehold, condominium, rental etc. Otherwise it is C.

Editing Your Listing
To edit your on-line listing, click on "Edit my Listing." under the "Member Options" menu. Be sure that you have logged in BEFORE using this function.

Emailing members
Within the listing, you will see a link "Email this member." After this initial email, you may email each other directly. Email addresses are not visible for secuity reasons related to SPAM.

Emailing to many recipients
We are working on a system that will allow you to send an email to multiple recipients using their Member Numbers which may be found in the directory.

Finding a Member by name or ID Number
To find a HomeLink member, click on "Find a Listing" below the "Global Searches" heading.

Insurance
The discussion Forum has a lot of useful information on insurace. Insurance practices vary from company to company & state to state. My personal policies always covered incidental drivers. If your company flatly states that you are not covered and you do not wish to assume a risk, all I can suggest is renting a car for the other exchange party. Car rentals in the US are far more inexpensive than in Europe which makes this a more attractive option than forgoing the car exchange and renting a car in Europe for yourself. Some European offices offer home exchange insurance to members. This option is not available in the US.

Key Word Search
This function offers expanded ways to find members or listings. You may enter data in as many or few fields as you wish. Generally, do enter a parameter unless it is absolutely vital to your exchange.

Password Does Not Work
Three likely possibilities:
1. Operator error. Be sure you are entering the ID Number & Password *SET* exactly as shown. Pasting in a password or ID Number will often add a space which will make the password unacceptable. The first two characters are letters, the last five are digits.
2. You are using MS Internet Explorer and have checked the "Remember Password" box. It is possible that you entered an incorrect ID Number or Password when you originally did this. MSIE also has a bug with the "Remember Password" feature which corrupts the form when sent to the server. Un-check the box, enter the ID Number & Password with care which will cure this problem.
3.Browser problem. Some relatively early versions of MS Explorer 5.0 (includes the AOL version) have a known bug with password encryption. If you are certain that you are entering the password set exactly as shown, download a new version of Explorer or AOL or use Netscape.
Download new browser version here:
Netscape
MS Explorer
Firefox
Safari
Opera
Knoqueror

Password not Received
In an effort to combat spam, many ISP's, particularly the free ones such as "hotmail" falsely identify emails as spam. In reality, they may as well not bother as the spammers are generally two steps ahead of them. Hotmail & others: Check your email reader settings. It may be automatically deleting messages it identifies as spam which erroneously includes email from the homelink.org server. Look for a directory where deleted or trash mail is kept. The cure is to specifically enable the homelink.org domain. AOL users: be sure that you are not blocking email from the Internet. The absolute cure is to enable mail from the domain "homelink.org."

Viewing your listing as it will appear in the printed directory
Our office records are available to check on the Web-site. To view your listing as it will appear in the directory, click on "Edit Book Listing." This is the version of your listing that will appear in the books and may be very different from the on-line version. Note that there is a constraint of 180 characters in the description field for the directories. The information in this database is the HomeLink USA office records -- editing your contact information here will also inform us of your new address, etc.

Renewing your Membership
If you wish, you may renew your membership on line just click on "Renew on Line" below the "US Functions" menu. You will find information and instructions on the page. All data, including credit card numbers, are encrypted before being sent across the Internet. If you prefer to renew by phone, I'm in the office from 10AM until 1PM EASTERN TIME Monday through Thursday.

Supplements to the main directory
Our standard procedure is to automatically mail books up through the book a listing appears in. Later books are available free-of-charge, on-request, to members who need them. The reason for this policy is cost. If we mailed all books to all members, it would double the cost of membership to you. This system holds down the membership cost while making all listings available to those who need them. When you have received Book 1, you may request Book 2 and so on.

Formatting the text in your listing
Browsers ignore linefeeds and carriage returns, etc. so you have to enter formatting instructions in html. Here are a few examples to get you started:

To start a new paragraph, insert <p> where you want the paragraph to begin.

****
The line above would appear as follows:
"To start a new paragraph, insert

where you want the paragraph to begin."

****

To start a new line, type <br>

To make text bold, type <b> to stop the bold text, type </b>

To make red text, type <font color="red"> to turn off the red, type </font>

It's important that you "turn off" these text formats as any change will be continued until you you tell it to stop.

Please resist the temptation to make your entire listing in bold, red, underlined text.

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